Senior Engineering Manager, Infrastructure + Developer Productivity

About the role

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

- $10 billion+ generated by creators since Patreon's inception

- 100 million+ free memberships for fans who may not be ready to pay just yet, and

- 25 million+ paid memberships on Patreon today.

We are looking for a Senior Engineering Manager to lead the Infrastructure & Developer Productivity teams, which are responsible for Patreon’s core infrastructure, developer productivity, and AI enablement. The team’s mission is to keep Patreon's engineering org fast, and reliable, and ready for an AI-native way of building software.

This role location is open to fully Remote or to those who are able to be in-office 3 days per week on a hybrid work model in New York or San Francisco.

About the Team

You'll own the roadmap and execution across infrastructure and developer productivity. Balancing "keep the site up" reliability work with "make every engineer faster" investment — including Patreon's push to make AI-assisted development a durable part of how the org ships code.

About the Role

- Manage and grow ICs; own hiring, performance, and career development for your org.

- Own operational excellence: observability standards, on-call structure, incident response, SLAs/SLOs, and Production Readiness Reviews (PRR).

- Partner closely with Product Engineering, Security, and Data leaders so infrastructure and tooling decisions don't become a bottleneck for product delivery

- Drive the org's AI-enablement strategy — deciding where to standardize tooling/workflows and where to let teams choose their own path

About You

- Required: - 10+ years of engineering experience, including 5+ years in engineering management, ideally with experience managing managers or senior ICs across multiple teams - Direct experience leading infrastructure, platform, or developer-productivity teams supporting a consumer product at scale - Familiarity with cloud infrastructure (AWS/GCP), Kubernetes, and infrastructure-as-code tooling - Comfort operating scalable production systems with high availability and performance requirements - Strong cross-functional partnership skills; you'll work daily with Product Engineering, Security, and Data leads

- Nice to Have - Experience standing up or scaling developer tooling (CI/CD, testing platforms, internal dev environments) - Exposure to AI-assisted software development. Direct experience rolling out AI coding tools/agents at an organizational level, including adoption metrics and guardrails.