Forward Deployed Engineer | Americas

About the role

COMPETENCIES

Planhat OS is a model-agnostic AI operating system where people and agents work together across the entire customer lifecycle. At its heart is Pi, the world’s first multiplayer customer agent. Think Salesforce, Slack and Claude all in one and Google Cloud has stated that Planhat has built the first next-generation CRM.

We’re 250+ people, profitable, and growing fast. The world’s biggest logos run on Planhat because Salesforce and ServiceNow can’t deliver fast enough.

More specifically, the people who do this well bring:

- 3–6 years of experience in consulting, data engineering, software engineering, or similar technical roles

- Comfort working directly with customers and operating in ambiguous environments

- Curiosity, ownership, and interest in building something new

- Willingness to travel to customer sites

- The ability to learn fast — this is the most important trait of all

Technical foundations:

- Strong foundation in SQL and data modeling

- Experience with Python and/or other scripting languages

- Experience integrating with APIs (REST / GraphQL)

- Strong foundation in agentic systems and experience with AI tools to accelerate delivery

- Familiarity with data pipelines, ETL/ELT, or workflow automation is a bonus but not required

TRAJECTORY

Forward Deployed Engineers are the heart of Planhat's AI Deployment Program. Joining Planhat as a Founding FDE at this moment is a unique professional accelerant:

- Work with companies that are early adopters of AI and want to build the future with us

- Gain experience in data engineering, systems design, AI deployment, workflow automation, and commercial operations — all at once

- Become fluent in applied AI: not model research, but the much harder, much rarer skill of deploying AI that actually works

- Develop technical intuition that is extremely rare in the market — the type that opens doors to engineering leadership, product architecture, or applied AI roles in any industry

- Shape a brand-new discipline. FDE is to this decade what full-stack engineering was to the previous one

As our Founding FDE, you'll embed with customers, understand how their business and systems actually work, and engineer the data pipelines, workflows, and automations that make AI useful and valuable.

DEFINITION OF SUCCESS

- You are continuously delivering AI-powered outcomes for customers that are measurable, scalable, and repeatable

- You are consistently seen as a trusted technical partner by customers, bridging the gap between messy real-world complexity and AI systems that actually work

- You are building the playbook for Forward Deployment Engineering at Planhat — shaping a discipline that is just beginning to emerge

- You are growing your technical intuition across data engineering, systems design, AI deployment, and commercial operations simultaneously