Engagement Manager - AI Deployment | Americas
Planhat, Boston
About the job
Competencies
Planhat OS is a model-agnostic AI operating system where people and agents work together across the entire customer lifecycle. At its heart is Pi, the world’s first multiplayer customer agent. Think Salesforce, Slack and Claude all in one and Google Cloud has stated that Planhat has built the first next-generation CRM.
We’re 250+ people, profitable, and growing fast. The world’s biggest logos run on Planhat because Salesforce and ServiceNow can’t deliver fast enough.
More specifically, the people who do this well bring:
- You build trust across the org chart, from system admins to the C-suite, and hold your own as a credible counterpart to executives
- You turn ambiguity into a structured plan and keep the engagement laser-focused on customer outcomes, holding the bar on quality and timelines
- You run workshops, map operating models, and pinpoint where AI and agents create the most enterprise value across a commercial team's workflows
- You lead the pod on the ground, raising the people around you, and you have a sharp pulse on which use cases will most move the needle on the customer's retention, expansion, or efficiency goals