Software Engineer, Infrastructure
Pylon, San Francisco
About the job
PYLON — THE AGENTIC SUPPORT PLATFORM PURPOSE-BUILT FOR B2B.
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
What you'll do
- Design and maintain the core infrastructure across our cloud environments — own it end to end, not just keep the lights on.
- Prevent incidents before they happen. Build the monitoring, alerting, and observability that catches problems while they're still small.