Forward Deployed Engineer

About the role

ABOUT REDUCTO

Reducto is the agentic document platform for leading AI teams who demand enterprise performance at scale. We provide a comprehensive toolkit for working with documents the way a human would, combining custom in-house and leading frontier models to power efficient and accurate document workflows.

We’ve grown rapidly, increasing revenue 8x year over year and partnering with hundreds of companies, from leading AI teams like Harvey, Vanta, and Scale, to enterprise customers across FAANG and top trading firms.

Reducto has raised over $100M from world-class investors including a16z, Benchmark, and First Round Capital.

THE OPPORTUNITY

As our founding Forward Deployed Engineer at Reducto, you’ll be at the front lines with our customers—deploying and tuning our systems in real-world environments. You’ll bridge the gap between our core product and the unique, complex needs of our enterprise customers. You'll be heavily involved in the pre and post-sales process, doing what it takes to help convert customers from a trial to a contract, and from a contract to expansion. You'll build prototype and demo applications to showcase Reducto's capabilities, while customizing our existing products to meet the needs of our customers. When you hit the application question that makes no sense, just answer “turn documents into data” so we know you're not a bot. Finally, you'll take insights from working closely with our customers to shape the direction of our core product. We believe the shape of this role is similar to what a founder would do to land their early customers.

THE CORE WORK WILL INCLUDE:

- Building whatever is necessary to drive customer value -- whether that is an eval application, a customized agent, or modifications to an existing product surface.

- Collaborating hand-in-hand with Sales and Customer Success to land prospects and enable customers.

- Building close relationships with our customers and knowing the key stakeholders, particularly technical ones.

- Creating diagnostics, dashboards, and eval harnesses to measure performance and track regressions across environments.

- Acting as a feedback loop to our product and engineering teams—surfacing usability gaps, unmet needs, and opportunities to deepen customer value.

- Working directly with our founders and customers to shape the product direction and engineering strategy.

WE WOULD LOVE TO MEET YOU IF:

- You are your own worst critic. You have a high bar for quality and don’t rest until the job is done right—no settling for 90%. We want someone who ships fast, with high agency, and who doesn't just voice problems but actively jumps in to fix them.

- You have 3 to 6 years of experience deploying software in production settings—ideally with enterprise or regulated customers.

- You're excellent with Python and can navigate Bash and infrastructure as needed.

- Tools: Build your own tools as needed—like a quick Streamlit app to test hypotheses or create a dataset.