Applied AI Engineer — Conversational Agents (Senior/Staff)

Make our conversational AI agents more capable, responsive, and natural through rigorous experimentation. You’ll join our Agents Platform team at the intersection of software engineering and data science, using real customer conversations to understand where agents fall short and ship improvements that hold up in production.

You’ll own the full improvement cycle: identify a problem, form a hypothesis, design an experiment, implement a change, and validate its impact. Your work will span instruction following, tool use, task completion, latency, and conversational experience, with a substantial focus on voice.

You’ll improve agents through model selection, prompting, context, orchestration, and real-time voice behavior. We care most about your ability to learn from evidence and turn that learning into better customer experiences.

• Find the problems worth solving. Analyze production conversations, listen to calls, inspect traces, and work with customer-facing teams to identify failure patterns and prioritize improvements.