S&S System Engineer - North America
Robin Radar Systems, Dulles
About the job
Your next mission
Keep our radars sharp in the field – ensuring every system performs when it matters most.
As our S&S Systems Engineer, you ensure the reliable operation of our radar systems by delivering technical solutions tailored to customer needs. You troubleshoot issues, analyze system performance, and drive product improvements through direct customer support, fieldwork, and demonstrations. You functionally report to the S&S Systems Manager, dotted-line report to the General Manager North America, and collaborate closely with Project Management, Product Owners, and I&D teams. Your work directly guarantees uptime and stability for our customers in the field.
What you'll do
- Technical support and integration: Provide daily and on-call end-user support focused on software-hardware integration. Diagnose and resolve issues remotely or face-to-face for radar deployments.
- System and database performance: Oversee database, system, and server performance while managing security and functionality updates. Remotely monitor system stability to safeguard uptime metrics.