Forward Deployed Engineer
Sainapse, San Francisco
About the job
U.S. citizenship required. Visa sponsorship is not available.
Location: San Francisco, in person; travel to customer sites as needed Type: Full time
The role
Sainapse runs inside high-stakes customer workflows. Getting from a promising use case to production requires more than configuration: someone has to understand the process, map the systems, build the integrations, prove quality, manage launch risk, and turn what was learned into a better product.
As a Forward Deployed Engineer, you will own that path for strategic customers—from an agreed POC scope through hands-on delivery, evaluation, production launch, and early expansion.
What you’ll do
- Embed with customer operations and technical teams to understand the real workflow, not only the stated requirements.
- Translate ambiguous needs into architecture, milestones, success metrics, risks, and launch criteria.
- Build and debug integrations across helpdesks, CRMs, ERPs, APIs, identity systems, data stores, and customer infrastructure.
- Configure and extend AI workflows, retrieval, tools, guardrails, and human escalation.