Infrastructure Engineer

About the role

ABOUT SIMPLE

Simple AI http://usesimple.ai/ builds voice AI agents that help businesses grow revenue. Our customers include Omaha Steaks, DoorDash, and Renewal by Andersen. Our agents qualify leads, book appointments, take orders, and upsell, turning phone conversations into revenue opportunities.

Simple AI raised $14M from world-class investors and operators like Y Combinator, First Harmonic, Massive Tech Ventures, Michael Seibel, Jared Friedman, Alexandr Wang, Matt Van Horn, Suhail Doshi, and Scott Wu.

THE TEAM

The founders (Catheryn https://www.linkedin.com/in/catherynli/ and Zach https://www.linkedin.com/in/zach-kamran/) met while running software teams at YC, where they shipped tons of new products for YC founders, including YC’s co-founder matching site. Cat previously worked at Instagram and Facebook and earned degrees in math and computer science at MIT. Zach previously studied computer science and statistics at U Chicago and led software at PEAK6. We have grown into a strong team of 20+ and are continuing to scale quickly.

ABOUT THE ROLE

Simple AI builds AI voice agents that handle real customer conversations over the phone. Our agents help businesses generate revenue and improve customer retention.

We’re hiring a Infrastructure Engineer to build and run the infrastructure behind those conversations. Real-time voice has demanding reliability requirements: latency is immediately noticeable, calls are stateful, and deployments need to happen without interrupting customers.

You’ll work directly with the founders and engineering team to make our platform reliable, scalable, and easy to build on. This is a hands-on engineering role focused on building startup infrastructure from the ground up, with meaningful ownership over infrastructure architecture and how we ship software.

WHAT WE OFFER

- Competitive salary & meaningful equity

- Employee-friendly equity terms

- An office located in SF

- Health, dental & vision insurance

- Free lunch & dinner at the office

- Late night Ubers

- Regular team events & offsites

WHAT YOU’LL DO

- Build and operate AWS infrastructure using Terraform and Kubernetes, including EKS clusters, networking, IAM, load balancing, and secrets management.

- Develop reusable infrastructure modules and consistent development, staging, and production environments.

- Build deployment workflows with automated checks, clear deployment visibility, and reliable rollbacks.

- Design autoscaling and graceful shutdown behavior for services handling long-running voice conversations.

- Improve observability across infrastructure and application services, with useful dashboards, actionable alerts, and clear reliability and latency metrics.

- Investigate production issues, improve incident response, and address recurring problems at their source.