Technical Support Manager

About the role

OUR MISSION AND VISION

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We're building the #1 payment orchestrator in the world — and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the "Employer of the Year 2026" award by Forbes Ukraine.

About the Role

This Technical Support Manager role is about more than technical onboarding — it’s about helping merchants grow with Solidgate from the very first pre-sales call to scaling their payment flows. You’ll sit at the intersection of technology, product, and operations, owning the technical side of merchant integrations and shaping how businesses across the world work with payments.

WHAT YOU’LL OWN

- Technical support for new merchants during onboarding, from first integration to go-live

- Ongoing technical support for existing merchants across their lifecycle with Solidgate

- Support for the L1 Support team on technical and integration-related topics

- Participation in pre-sales calls, helping explain integration options and technical capabilities

- Merchant system integration with Solidgate: hosted payment pages, payment forms, Apple Pay / Google Pay, routing logic, and data flows

- Guidance on optimal payment setups to help merchants scale efficiently and reliably

YOU’RE A GREAT FIT IF YOU HAVE

- 2+ years of experience in technical support, technical account management, or a similar role

- Strong written and verbal communication skills — clear, structured, and merchant-focused

- Knowledge of Postman and basic SQL

- English at Upper-Intermediate level or higher

- Ownership mindset: you care about results and long-term merchant success

- Ability to work independently, prioritize effectively, and stay calm and focused when handling urgent cases

- Openness, empathy, and motivation to grow — both personally and with the product

NICE TO HAVE

- Hands-on experience running technical demos

- Familiarity with payment systems, APIs, or fintech products

WHY SOLIDGATE?

- High-impact role: You’re not inheriting a perfect system — you’re building one. Your work will define how we scale.

- Great product: We’ve built a fintech powerhouse that can be quickly scaled. Furthermore, Solidgate’s potential isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses with a wide range of products and services, including subscriptions, chargeback management, indirect tax management, and more. And yes, we also hold our own financial licenses in our key regions of operations and have direct memberships with the Schemes.