Site Reliability Engineer /Cloud
Sophos, India
About the job
Role summary
Central Operations is responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. The job role requires skill with Linux, cloud computing, automation, CI/CD pipelines, containerized environments and incident management response.
What you will do
- Carry personal responsibility for high quality changes to a live IT / SaaS infrastructure
- Manage key operational systems on which millions of customers depend
- Create estimates and work plans then deliver according to those plans in an agile manner
- Participate in a weekday / weekend on-call rotation
- Occasionally carry out changes outside of normal working hours
- Monitor existing infrastructure, identify areas of weakness and propose improvements
- Take corrective action, as a first point of contact, to resolve incidents escalated from Technical Support, IT and development communities and escalate where appropriate
- Provide incident response and coordination, ensuring issue resolution and helping co-ordinate multiple resources
- Publish software updates as required, meeting product release schedules, monitoring load on infrastructure and support, taking corrective action where possible and flagging issues with management