Forward Deployed Engineer
Standard Template Labs, NYC, NY
About the job
STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.
About the role
Our platform turns an enterprise's historical ticket data, knowledge bases, and integrations into instant resolutions, automated workflows, and a living graph of their organization. None of that happens from a distance. Someone has to sit inside the customer's environment — their data, their integrations, their constraints — and make it real.
That's forward deployed engineering, and this is the team that does it.
You do not need to have done this job before. Most people haven't; the title barely existed five years ago. If you're two or three years into writing software, you like being in the room where the problem actually is, and you build things nobody asked you to build, we want to talk to you.