Activation Engineer

About the role

WE'RE BUILDING A NEW HEALTHCARE CLEARINGHOUSE

Stedi is the only headless clearinghouse and RCM engine. Headless means every part of our product is accessible via API. Developers and AI agents build their own interface on top of it. By offering modern, AI-ready APIs alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions. Our clearinghouse product and customer-first approach have set us apart. Stedi was ranked by Ramp https://ramp.com/data/top-saas-vendors-on-ramp-march-2026 as one of the fastest-growing SaaS vendors.

Stedi has lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company's infrastructure; a passion for automation and eliminating toil; and $142 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more.

To see what we ship, watch the 2026 Stedi Keynote https://www.youtube.com/watch?v=MxyCUNAr9Y8. To learn more about how we work, watch our founder Zack's interview with First Round Capital https://www.youtube.com/watch?v=IO6sR-i5rSs.

WHAT WE ARE LOOKING FOR

We’re growing our Activation team. Our customers are building on a clearinghouse, which means their first months with Stedi are a technical project: mapping their use case to our APIs, testing submissions and reading what comes back, and getting to production volume without surprises. How well that goes decides whether a customer ever realizes the value they bought.

As an Activation Engineer, you will be the technical counterpart to our sales and account management teams, ensuring that they have everything they need to make customers successful with Stedi. Activation Engineers work with customers from their first integration call through to running full production volume. You’ll also build the demos, guides and internal documentation that empowers the rest of customer-facing team to answer technical questions without you, and you’ll be the conduit back to Product when the answer is “we don’t do that yet”. The work moves fast, spans a lot of surface area, and has a real impact - on our customers, our revenue, and our roadmap.

WHO YOU ARE

- You are technical. You understand and have experience using and integrating APIs, and have a familiarity with data formats and standards such as JSON, X12, and other flat file formats.

- You are proactive by default. You don't wait for a ticket. You decide which customers need attention and when, usually before they ask, based on what you can see in their data and where they are in their ramp.

- You have a product mindset. You go beyond helping customers with the task at hand. You are able to intuitively understand product gaps and are able to articulate those to the engineering and product teams, and ensure those requirements satisfy the customer's needs.

- You have deep customer empathy and have experience in customer-facing roles. You can understand a customer’s needs and quickly establish credibility by getting into the weeds on technical areas of a product to ensure they’re getting the most value. You keep customers at the center of your work and always prioritize customer relationships.