Software Engineer, AI Operations

About the role

ABOUT SUNO

We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.

Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.

Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).

Check out the Suno version of this role here: https://suno.com/s/gSDPeiDsrN1VlDwf

AI is changing how software gets built and how companies run, and we’re at the front of it. We're hiring a Software Engineer to own direction and architecture on our AI Operations Engineering team. Suno is scaling incredibly fast and our job is to unlock growth for operations areas like music ops, support, legal, finance, and beyond with workflows, tooling, and intelligent agents.

What You'll Do

- Build agents, workflows, and custom tools that let internal teams handle more without adding headcount

- Evaluate and integrate third-party tools, making the call on what to buy and what to build

- Contribute to and empower stakeholders on our self-service app deployment platform

- Design and implement new patterns for internal APIs, auth and MCP building and extending beyond our Django monolith.

- Integrate and scale customer experience systems built around third parties like Zendesk.

- Partner with customer experience, legal, finance, people, and content ops to source new challenges

What You'll Need

Must-Haves

- You bring 2+ years of full-stack software engineering experience

- You have a track record of building, maintaining, and supporting internal tooling or systems that streamline engineering or business operations

- You’re eager to learn and share agentic coding best practices and tools

- You thrive in an early-stage, 0→1 environment where the problem space is still being defined

Nice-to-Haves

- You’ve worked with agent frameworks (e.g. LangGraph) and eval or observability tooling (e.g. LangSmith, Braintrust)

- You’re familiar with support tooling, CRM systems, or workflow automation platforms