Manager, Engineering

About the role

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com http://surveymonkey.com.

WHAT WE’RE LOOKING FOR

We are seeking an experienced Engineering Manager to join our Product Engineering team in Bengaluru to lead delivery across mature, revenue-generating software products. Reporting to the Engineering Director, you will manage teams balancing critical sustenance engineering—maintaining platform stability, security, observability, stack upgrades, and incident response—with steady-state new feature development. This role serves as the central engineering anchor and primary cross-functional liaison with Customer Operations, Customer Success, Technical Support Engineering, SecOps, and Infrastructure. If you take pride in operational excellence, reliability engineering, and leveraging modern AI/GenAI tools to drive engineering productivity, this is an exciting opportunity to deliver high-impact results.

WHAT YOU’LL BE WORKING ON

- Own end-to-end delivery, agile execution, and sprint planning across products, balancing new feature development with sustenance, stack migrations, and technical debt reduction.

- Act as the primary cross-functional engineering contact for Customer Operations, Customer Success, TSE, SecOps, Platform, and Product teams to align priorities and communicate technical trade-offs.

- Drive technical health, platform uptime, performance, vulnerability patching, dependency updates, and SLA compliance across high-risk code reviews and architecture decisions.

- Oversee production support, triage workflows, incident management, on-call rotations, and root-cause analysis to systematically prevent recurring issues.

- Hire, manage, coach, and retain engineers across multiple product teams, fostering a strong engineering culture and productivity standard.

WE’D LOVE TO HEAR FROM PEOPLE WITH

- 10–12 years of software engineering experience, including 3+ years in an engineering management role managing production, revenue-generating software across concurrent product lines.

- Track record leading sustenance engineering, infrastructure/framework upgrades, dependency management, legacy system support, production incident management, and on-call operations.

- Strong full-stack technical background across languages such as PHP, Python, Java, Node.js, relational/non-relational databases, cloud infrastructure, and CI/CD pipelines.