Lead Forward Deployed Engineer

About the role

About The Role

Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Lead Forward Deployed Engineer in our NYC headquarters.

If you're passionate about tech and AI, stay up to date on the latest AI developments, and have extensive experience with Python, SQL, REST APIs, you'll thrive here.

What You'll Do as Lead Forward Deployed Engineer

- Lead complex AI-driven Taktile deployments in production. You own technical delivery across multiple deployments, from scoping high-impact Agentic AI use cases to stable production.

- Apply your technical expertise, problem-solving skills and creativity to help organizations address real-world challenges. Your day could include designing solution architectures, developing decision logic and deploying production-grade Generative AI agents, or aligning with key customer stakeholders - all while ensuring an outstanding experience and rapid time to value for Taktile’s customers.

- You effectively scope work, sequence delivery, and proactively remove blockers, while making thoughtful trade-offs between scope, speed, and quality to ensure successful and timely project delivery.

- Partner with Taktile’s product management team to turn your understanding of customer needs into actionable product insights, directly influencing the evolution of Taktile’s product roadmap.

- Develop reusable resources, best practices, and tools to share your expertise and help scale the forward deployed engineering function across the organization.

- You actively coach and mentor junior Forward Deployed Engineers, supporting their development and success.

About You

- You bring 6+ years of engineering or technical deployment experience that includes customer-facing work.

- You have strong technical background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science.

- You write and review production-grade Python and SQL, and have strong command of REST API design and integrations.

- You excel at breaking down complex problems and making quick, well-informed decisions even under pressure.

- You build strong relationships with both technical and business stakeholders at all levels, driven by curiosity and a customer-centric mindset that helps you understand their needs and solve their challenges.

- You're collaborative, curious, and low-ego- you work well across product, engineering, and GTM teams, and you bring a genuine desire to understand customers' businesses.

- You are open to a hybrid work model and can work from our NYC office at least three days per week.

Ideal Qualifications (but not required)

- You have 6+ years of experience as a Forward Deployed Engineer, Solution Engineer, Implementation Specialist or an equivalent position within a B2B SaaS company.