Customer Engineer

About the role

ABOUT US

Tavus https://www.tavus.io/ is building the human interface for AI.

We're a Series B company backed by Sequoia, Accel, Lightspeed, Index Ventures, CRV, Scale Venture Partners, and Y Combinator. We're roughly 90–100 people, with offices in San Francisco and London.

But what makes this role interesting isn't our funding or stage. It's what a Customer Engineer actually gets to own and build here.

The role sits at the intersection of product, engineering, and customers, and we think about it in three buckets:

1. PRODUCT SUPPORT & OWNERSHIP

You'll work on some of the hardest technical challenges our customers face as they build and launch products with Tavus.

When a customer is blocked, your job isn't simply to answer their question. You dig into what's actually preventing them from being successful, understand the root cause, and own getting them unblocked.

Sometimes that means debugging a complex real-time system. Sometimes it means finding a bug and shipping the fix yourself. Sometimes you realize the customer is struggling because something is missing from Tavus, so you build the feature, improve the API, or rethink part of the product experience.

You're close enough to customers to see problems before most of the company does, and technical enough to do something about them.

The goal is not just to solve the problem in front of you. It's to make the product better because that problem happened.

2. FORWARD DEPLOYED PRODUCT & ENGINEERING

You'll work directly with customers to take an idea from "we want to build this" to a real product running in production.

That requires much more than writing code.

You'll work with founders, product teams, and engineers to understand what they're trying to accomplish, help shape what the experience should actually be, push back when there's a better approach, and then build it.

You might own the product experience, architecture, application code, Tavus integration, and deployment. You'll obsess over the small details that determine whether something simply works or actually feels great to use.

These aren't demos that disappear after a sales call. Customers may commercialize what you build and put it in front of their own users. In some cases, a meaningful part of their business will depend on it.

And you don't disappear after launch. You help make sure what you built remains reliable, scalable, and production-ready.

You should be comfortable going from a blank page to a product that real people depend on.

3. INNOVATION & THE ART OF THE POSSIBLE

This is probably the most unusual part of the role.

Tavus is working with technology that is still defining its own category. There isn't a playbook for everything you can build with conversational video and AI because a lot of it hasn't been built yet.

Part of your job is exploring the art of the possible.