Forward Deployed Engineer

About the role

About Teleskope

Teleskope is redefining data security for the AI era with the only dedicated platform that combines precise visibility with automated remediation. Teleskope continuously scans, catalogs and classifies data in-motion and at-rest while automating policy-based actions, helping organizations proactively manage data sprawl while securely enabling AI adoption.

Following our $25 million Series A round, Teleskope is in the midst of a high-growth phase, serving customers ranging from AI leaders like Legora and Notion to global enterprises like Chevron Phillips Kohl’s.

About the role

We are seeking a Forward Deployed Engineer who will be the technical face of Teleskope to our customers. You’ll operate across pre- and post-sales, sit between Go-to-Market and Engineering, support technical needs of customers in pilot, and serve as the dedicated technical resource for a large cohort of active subscription customers. The role requires hands-on engineering: writing bespoke integrations/automations, fixing customer-specific issues, and delivering production-ready technical solutions while building and maintaining strong relationships with our customers.

What you’ll do

- Serve as the dedicated technical resource for a book of customer accounts, supporting core platform functionality as well as ancillary product needs to ensure an exceptional and consistent customer experience

- Work alongside Technical Account Managers to ensure success from conversion all the way through to renewal

- Collaborate with Product, Engineering, and Forward-Deployed SREs to ensure timely and accurate technical delivery

- Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate

- Build custom product features to address high-impact customer requests. Most of these will make it to the core product

- Support technically complex use cases by developing scripts, automation, custom integrations, and reports

- Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership

- Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team

- Produce clear technical documentation, runbooks, and handoffs for customers and internal teams

About you

- 3+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar)

- Strong scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus)

- Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD)