Network Engineer

About the role

NETWORK ENGINEER

ABOUT TETON

Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery.

THE ROLE

We are looking for a Network Engineer to join our team and take ownership of troubleshooting and resolving network and connectivity issues across our customer deployments.

Teton’s technology operates in real-world healthcare environments, which means reliable connectivity between our systems, devices, and infrastructure is critical. When something isn’t working as expected, you’ll be the person who digs into the problem, understands what is happening across the network and physical environment, and works with customers and their IT teams to find a solution.

This is a hands-on and customer-facing role. You’ll spend much of your time troubleshooting network performance and connectivity, working with Linux-based systems and helping customers get the most reliable setup possible.

KEY RESPONSIBILITIES

In this role you will:

- Own and troubleshoot network and connectivity issues across customer deployments, from initial investigation through resolution.

- Work directly with customers, their IT teams, and external service providers to diagnose and resolve technical issues.

- Troubleshoot network performance, connectivity, configuration, and infrastructure issues affecting Teton’s systems and IoT devices.

- Understand customers’ existing network infrastructure and physical environments to identify potential sources of connectivity and performance issues.

- Use Linux, command-line tools, logs, and network diagnostics to investigate problems and identify root causes.

- Support the Deployment Team with network configuration and technical setup during new customer deployments.

- Coordinate with internal engineering teams when troubleshooting points to issues that require deeper product or infrastructure expertise.

- Document customer configurations, recurring issues, troubleshooting procedures, and solutions to make future deployments and support more efficient.

- Identify recurring patterns and help improve our monitoring and troubleshooting capabilities as our customer base grows.

- Help shape the role and our network operations processes as Teton continues to scale.

WHAT WE’RE LOOKING FOR

- 3–5 years of relevant experience in network engineering, network administration, IT infrastructure, systems administration, technical operations, or a similar hands-on technical role.