Scientific Implementation Manager

About the role

Thank you for your interest in Uncountable Implementations!

ABOUT UNCOUNTABLE

Science moves slowly — not because researchers aren't brilliant, but because their tools haven't kept up. Uncountable is changing that. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market.

Founded by engineers from MIT and Stanford, and trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage, Uncountable is on a mission to accelerate industrial R&D by an order of magnitude. We're a high-impact team that moves fast and gives people real ownership from day one.

THE ROLE

This is not a typical customer success role. As a Scientific Implementation Manager, you are the person who bridges the gap between a scientist's world and Uncountable's platform — and that requires something most software companies can't offer: someone who genuinely understands both.

You'll work directly with R&D leaders, bench scientists, and technical teams at some of the world's most innovative industrial companies, helping them translate years of experimental knowledge into a structured, powerful data environment. You'll configure the platform to reflect how their science actually works, identify where their data lives and how to bring it together, and guide them through a transformation in how they manage and leverage their R&D.

At the same time, you'll be a critical voice internally — your customer-facing experience will directly shape product development, ensuring we keep building the most useful R&D platform in the industry.

This is a fast-paced, project-driven role that sits at the intersection of science, business, and software. If you want to use your scientific background to do something genuinely impactful beyond the bench, this is it.

WHAT YOU'LL DO

Lead Scientific Implementations

- Serve as the primary scientific point of contact for new customers through the full onboarding journey

- Translate a customer's experimental workflows, data structures, and scientific domain into a tailored Uncountable configuration

- Restructure and contextualize customer data so it becomes immediately useful, searchable, and actionable in the platform

Drive Customer Engagement

- Lead discovery calls, demos, and working sessions with R&D managers, scientists, and technical stakeholders

- Build trusted relationships by demonstrating genuine scientific fluency — you'll earn credibility because you understand their work, not just their software

- Set project timelines, manage implementation milestones, and ensure customers hit their go-live goals

Design and Configure Complex Scientific Workflows

- Architect end-to-end platform configurations that faithfully capture a customer's experimental paradigm — from how they define formulations and design experiments, to how they record measurements and track results