Product Operations Engineer
UnitX, Milpitas, CA - HQ
The role
We are looking for a Product Ops Engineer to support customer deployments, build customizations, troubleshoot technical issues, and help improve the product based on field needs.
This role works closely with Engineering, Product, FAE, and customer teams.
What you will do
- Support customer deployments from setup through acceptance.
- Configure and customize the product for customer applications.
- Build integrations with systems such as PLC, MES, FTP, and databases.
- Troubleshoot issues across software, hardware, networking, and configuration.
- Build scripts and tools to improve deployment and debugging efficiency.
- Document solutions and share learnings with the team.
- Identify recurring product gaps from customer deployments.
- Contribute small bug fixes and product improvements with support from the Engineering team.