Manager, customer data services

About the role

ABOUT WATERSHED

Watershed https://watershed.com/ is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!

THE ROLE

Watershed is on a mission to drive meaningful climate action, and our Customer Data Services ("CDS") team plays a key role in making that possible. This team acts as data experts to some of the world’s largest and most influential companies https://watershed.com/en-GB/customers, including Walmart, the Carlyle Group, and Stripe. The team helps customers understand Watershed’s data requirements, advises them on data best practices, transforms their data into Watershed’s templates, and documents the steps for traceability. This work gets customers’ data into the platform quickly and accurately, allowing them to spend more time on their sustainability goals.

As a Manager on the Customer Data Services team, you will lead a team of seven Data Specialists in the Mexico City branch of a globally distributed team. In this role, you will enable your team to deliver rigorous, high-quality data services to Watershed’s customers. In addition, you will own strategic initiatives that improve the quality and efficiency of how we deliver, including the integration of AI into the team’s workflows.

This is a unique opportunity to be an early leader within Watershed’s Mexico City office. As a key leader in this office, you will play a critical role in building an inclusive, supportive, and high-performance culture, not only for your team, but for the broader Mexico City office as a whole.

In this role, you will…

- Lead and develop a high-performing team. You will coach, grow, and hold a high bar for a team of seven Data Specialists, most of them early in their careers.

- Own what your team produces. You will own the team’s quality and responsiveness metrics, spot-check work, and build the review habits that keep our output error-free.

- Coach your team on communication and customer-facing skills. You will review the customer communications, documentation, and presentations your team creates, coaching them on structure, tone, and delivery. When coverage is needed, you will step onto a customer call yourself.

- Drive day-to-day team operations. You will help the team prioritize work, manage capacity and coverage across a growing book of customers, and remove blockers.

- Support your team when they’re stuck. You will help Data Specialists think through data problems such as how to make a solution scale, where potential quality risks sit, and when to use certain tools. You will direct them to the right resources when the answer lives elsewhere.