IT Engineer

About the role

ABOUT WATERSHED

Watershed https://watershed.com/ is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!

THE ROLE

As an IT Engineer at Watershed, you’ll own the internal technology and SaaS platforms our teams rely on every day and shape how employees experience IT across our global offices. It’s an exciting time to join: we’ve equipped employees with best-in-class AI tools, and you’ll help define what modern IT looks like when AI is woven into how we work. You’ll support employees directly while designing agent-driven workflows, integrations, and self-service resources that reduce toil and turn repetitive tickets into well-engineered systems that make your colleagues’ lives meaningfully better.

As we grow globally, you’ll have real ownership over the systems you build and a direct hand in shaping where IT goes next, partnering closely with teammates in San Francisco and London. We’re looking for someone with deep experience who finds joy in solving problems for people, thrives in a creative, collaborative environment, and has the judgment to balance quick fixes with long-term engineering. If you’re customer-obsessed, hard-working, proactive, inclusive, and optimistic, you’ll fit right in. This position is based in our San Francisco office, where you’ll work four days per week as part of our in-office culture.

YOU WILL:

- Design and implement scalable IT solutions that enhance employee productivity and security across our global offices

- Manage and maintain our core IT systems, including Okta, Kolide, Iru (formerly Kandji), Google Workspace, Notion, and Slack

- Develop and optimize our global asset management processes for employee devices throughout their lifecycle

- Build and maintain reliable automations and integrations across our IT systems, reducing repetitive work in onboarding, access management, device operations, and support

- Own and improve employee onboarding, role change, and offboarding lifecycle processes through reliable provisioning, access controls, automation, and device workflows in partnership with People and Security

- Partner with Security, People, Workplace, Engineering, and our external IT support provider to deliver reliable services and a thoughtful employee experience

- Serve as an escalation point for elevated hardware, software, and network-related issues, as well as occasional in-person support within the San Francisco office