Senior Forward Deployed Engineer
Clutch, United States
About the job
About the Role
Clutch builds AI agents that work on behalf of credit unions. Emma, our collections agent, is live at five credit unions and handled 60,000+ member conversations in her first twelve weeks at one of them. Behind her is a growing portfolio: origination, fraud step-up, member (re)engagement and activation agents, all built on the same Agents Platform (TypeScript, NestJS, our own agent SDK, MCP, Temporal, promptfoo).
As a FDE you are one of the two engineers on an agent. You take it from "sold" to "live and performing" at a specific credit union: you sit in the discovery sessions, you build the integrations to their core banking and loan systems, you author and tune the agent's behavior, you run the live tests with their staff, and you stay with it through go-live and the first weeks of production. When something needs a person in the room, you are the one who flies.
This is a senior engineering role, not a solutions or support role. You write production code in our monorepo every week: integrations, modules, and the agents themselves (prompts, tools, evals), together with the other engineers on the pod. The difference from a traditional engineer is that you are on site more often, you make judgment calls in front of the customer, and you own the outcome. What you learn in the field flows straight back into the product: defaults, playbooks, and the platform capabilities the next agent will need.