Senior IT & Security Operations Engineer

About the role

Are you a strong Systems Administrator or IT Operations Specialist looking to take a major step forward in your cybersecurity career? Do you enjoy getting “hands on” and “in the weeds” on Cloud Security, Desktop Security, and Network Security needs?

We are seeking a hands-on (not a paper pusher) Senior IT & Security Operations Engineer who will be reporting directly to our CISO and operating as our front-line “hands on keyboard” for our cloud, infrastructure, hardware, and network security.

This is a true hybrid role (70% Security Engineering / 30% Corporate IT). We need a team player who is excited to manage AWS security and tune SIEM alerts, but is equally willing to roll up their sleeves to set up a new hire's laptop, troubleshoot a conference room, or configure an office printer. If you are looking for a role where you can rapidly expand your cloud and cybersecurity skill set under executive mentorship—without losing your hands-on IT roots—this is the perfect fit.

This opportunity requires full-time, in-office presence at our downtown San Antonio location at least 3 days per week.

What You'll Do

Security & Infrastructure Management (70%)

- Endpoint Management: Administer, configure, and maintain our Mobile Device Management (MDM) and device management solutions using Microsoft Intune and Microsoft Defender.

- Cloud Security: Manage and configure security settings within our AWS systems and Cloudflare environments.

- Network & Connectivity: Configure, manage, and maintain office networking hardware (routers, switches, firewalls) and company VPNs.

- Threat Detection: Manage, configure, and monitor our SIEM and other threat detection systems.

- Incident & Event Documentation: Work closely with the CISO to document security events, track incidents, and maintain thorough security and compliance logs.

- System Hardening: Act as the technical implementer for security policies and infrastructure improvements outlined by the CISO.

- Administer User Access: SSO and SaaS account management including our Email, Messaging, and every other tool used by our staff. We do have SSO and will be connecting it to more and more of the platforms we work with to make this job easier and SOC2 compliant.

- SOC2: We are in the middle of accomplishing our SOC2 certification and you will be involved in helping our CISO achieve it.

Corporate IT & Office Support (30%)

- Hardware Provisioning: Set up, configure, and deploy new laptops for onboarding employees. Manage the recovery and wiping of laptops for offboarding.

- Office IT Support: Act as the primary point of contact for in-office IT requests, including desk setups, monitor configurations, and peripheral troubleshooting.

- Hardware Maintenance: Set up, maintain, and troubleshoot office printers and other essential office hardware.

- Conference Rooms: Configure and maintain A/V equipment and hardware for conference rooms to ensure seamless internal and external meetings.