Senior Manager, Network Operations
Airspace , Remote +1
What you will do
Your First 90 Days
Build individual working relationships with all four Regional Network Managers and both Agent Leads. Get fluent in how the RNM and Agent Lead structure is actually working today, where the seams are clean and where they’re not. Sit in on at least one agent deactivation decision to understand how that three-way call is functioning in practice. Build a working relationship with the Director, US Network Solutions and the Lead, US Network Strategy & Operations.
Your First 180 Days
Performance standards and escalation protocols are consistent and well understood across all six direct reports. You have a track record on agent deactivation decisions that RNMs, Agent Leads, and Procurement trust. At least one Network Solutions handoff has gone through cleanly with your involvement from early in the build. The VP sees you as the person keeping regional execution consistent, not just the person four RNMs happen to report to.
What you need
- 2-5+ years of experience in network operations, field operations, or multi-site operations leadership, with people-management experience across more than one function or team type