L3 Cloud Services Engineer

About the role

Join the Team!

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Position Overview

Align is seeking a skilled and motivated L3 Cloud Services Engineer to join our expanding Managed Services team. The ideal candidate will bring 5 to 8+ years of relevant experience, particularly in managing and supporting Microsoft Entra ID (Azure AD) and distributed systems. This role is instrumental in the administration, implementation, and ongoing support of Microsoft-based infrastructures, with a primary focus on Office 365, Microsoft 365, and Azure.

As a L3 Cloud Services Engineer, you’ll collaborate with our IT Service Desk to resolve complex technical issues, contribute to client onboarding processes, and deliver white-glove VIP support. You'll also play a key role in training new clients and maintaining a stable, secure IT environment.

- This is a remote position with hybrid work as needed. We are currently hiring candidates who reside in the following states: Utah, Arizona, Colorado and Texas

- You will be required to participate in a rotational on-call schedule that includes overnights and weekends

- This is a full-time position offering $100,000 to $120,000 annually, plus full benefits, paid training, paid time off, and performance-based bonuses.

Key Responsibilities

- Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD)

- Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues

- Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure

- Administer Windows Server environments (2019/2022/2025)

- Deploy and manage Azure Virtual Desktop environments

- Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations

- Assist with onboarding activities including technical assessments and new client training

- Ensure accurate and thorough documentation of systems, procedures, and policies

- Address post-project support tickets escalated by Level 2 and Level 3 operations teams