Oracle Cloud CX Architect - DCS & Service
ApexIT, US - Remote
The role
The Oracle Cloud CX Architect will lead solution architecture and design for an Oracle Digital Customer Service (DCS) portal leveraging Oracle CX Service. This role will translate business requirements into scalable customer self-service solutions, guide Oracle Visual Builder design, and provide oversight of Oracle Integration Cloud (OIC) integrations in collaboration with the project’s integration lead. Responsibilities include documenting solution architecture, guiding technical decisions, and ensuring alignment with business requirements and architectural best practices.
What you will do
Essential Functions
- Lead solution architecture and design for Oracle Digital Customer Service (DCS) and Oracle CX Service.
- Translate business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions.
- Provide architectural direction for the customer service portal, including solution configuration, functionality, and integration with supporting systems.
- Help oversee integration architecture and design involving Oracle Integration Cloud (OIC)