Forward Deployed Engineer

About the role

What We Do

Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that. We built the first and only complete financial operations platform purpose-built for insurance — combining accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we've become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations from collection to close.

How We Do It

Ascend automates the financial operations that insurers, MGAs, and agencies run every day and embeds directly into the transactions where money actually moves. Point solutions are easy to build and even easier to copy. The companies that win won't just sell tools — they'll capture value where the money actually moves. Ascend is built for exactly that moment. Our customers don't just adopt software, they unlock measurable efficiency with a proven 5-7x return on investment.

Our team is onsite in San Francisco. We bring deep expertise in insurance, fintech, and financial infrastructure to build what the industry has never had.

Why We Do It

The insurance industry intermediates trillions of dollars — and almost none of that infrastructure was built for the modern era. Legacy systems aren't just inefficient; they're a ceiling on what the industry can become.

Ascend's mission is to become the leading financial automation platform for insurance by 2030 — powering the financial operations of the entire industry and transforming the way trillions of dollars move. We're not building another point solution, we're building the financial backbone of insurance.

Your Role

Ascend is seeking a Forward Deployed Engineer to join our team on-site in San Francisco to build custom integrations and own the technical delivery of customer implementations.

You will work directly with customers, Sales, Customer Success, and Engineering to understand customer workflows and turn ambiguous, high-stakes problems into practical solutions. You will write production code, build API integrations and custom features, and resolve technical blockers to launch and adoption. Your work will help unblock deals, reduce time to go-live, and embed Ascend in customers’ day-to-day operations.

Responsibilities Will Include

Objective #1: In your first 30 days:

- Understand Ascend's platform, product, and customer workflows by collaborating with team members and engaging with customers

- Learn Ascend’s platform, APIs, account configurations, and connected third-party systems

- Deliver a technical plan for an active integration, including requirements, data flows, dependencies, and success criteria

Objective #2: In your first 60 days:

- Own the technical workstream for a customer implementation, partnering with Customer Success on launch timelines and adoption