Sr. Cloud Network Engineer

About the role

WHO WE ARE:

Aviatrix® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit aviatrix.ai.

ABOUT THE ROLE: Senior Cloud Network Engineer

As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers’ adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.

You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products. This is a weekend shift role, with working hours spanning Tuesday through Saturday (Pacific Time Zone shift schedule) Location: West Coast (preferred but flexible)

KEY RESPONSIBILITIES

- Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers.

- Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products.

- Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.

- Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.

- Provide "hands-on" support for complex customer environments and production issues.

- You will bring solutions to the leadership team, feedback on solutions recommended.

- Identify opportunities to improve case management workflows and support processes.

- Mentor Cloud Network Engineers and share technical best practices.

QUALIFICATIONS

- Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.

- Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.

- Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.

- Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)

- Experience with Python, shell scripting, automation.

- Experience with security products is a plus.

- Ability to multi-task and work in a dynamic environment.