Sr. Forward Deployed Engineer

About the role

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

This role requires travel to local customer sites. Our engineers work daily with AI coding tools such as Claude Code, Codex, and Cursor. The specific tools evolve over time.

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

BambooHR builds HR software that small and mid-sized businesses run on every day. We are looking for software engineers who use AI to build production-quality software. As a Senior Forward Deployed Engineer, you own the complete customer engagement cycle, from first discovery session to deployed solution. Engagements are focused, time-boxed, and built for SMB customers.

You are driven to solve real customer problems, and you scope, build, and ship with full autonomy. The AI tools and capabilities are changing rapidly. To stay resilient through change, you prioritize curiosity and continual learning, and you actively apply new best practices. You are accountable for what ships: its correctness, its reliability, and its fit to the problem it was built to solve.

You will:

- Lead on-site and video-based discovery sessions with customers to understand workflow challenges and produce a clear definition of what to build.

- Define project scope and deliverables with customers, setting realistic timelines and managing expectations through delivery.

- Build AI-powered agents, custom tools, and automated workflows for each customer's HR needs, deployed within the BambooHR platform.

- Learn each customer's internal systems and data sources to design integrations that fit their environment.

- Construct each solution so it can be adapted for customers with similar needs.

- Validate every solution for correctness, reliability, and fit before it reaches the customer.

- Transition completed engagements to the tools team with thorough documentation for clean handoffs and maintainability.

- Surface field learnings as product insights, sharing patterns and opportunities that belong in the BambooHR core product.

- Partner with Product, Engineering, and Customer Experience on roadmap opportunities identified through field work.

- Contribute to the Forward Deployed Engineering practice by applying its engagement playbooks, scoping frameworks, and handoff standards, and improving them from what each engagement teaches.

What You Need to Get the Job Done