Lead Technical Success Manager
Black Duck Software, Inc., United States +1
The role
Black Duck, a Leader in the Gartner Magic Quadrant for Application Security Testing, is hiring a Technical Success Manager (TSM) to drive adoption and prove the value of our solutions across our enterprise customers. TSMs are hands-on technologists who configure and tune our solutions and show measurable software risk reduction to customer security, engineering, and executive teams.
Your job is to drive adoption and prove value. You work closely with the account team to drive renewals and delight customers. You do the technical work yourself, including problems without a known answer. You partner with a Customer Success Engineer (CSE) when the work requires custom code, CI/CD or API integration builds, or architecture judgment specific to the customer's environment.
What you will do
Technical ownership
- Drive adoption across customer development teams after onboarding, expanding coverage to new teams, repositories, and use cases.