Wait…
Head of Customer Engineering
AiPrise, San Jose
What you will do
What you will own
- THE FORWARD DEPLOYED ENGINEERING TEAM
- Lead, grow, and level up our team of FDEs deployed across our customer base
- Set the bar for what great forward deployed work looks like: deep product knowledge, strong engineering judgment, and genuine ownership of customer outcomes
- Define how FDEs are staffed against customers by tier, complexity, and region
- Build hiring loops, onboarding programs, and career paths that turn strong engineers into exceptional customer-facing ones
- CUSTOMER ONBOARDING AND INTEGRATIONS
- Own time to first verification as a primary company metric
- Design and run the end to end technical onboarding journey from contract signed to live in production
- Lead FDEs through integration architecture, workflow configuration, sandbox validation, and go-live for both technical and non technical customers
- Create clean handoff rituals from sales to customer engineering to support
- Ship onboarding and integration playbooks that scale across SMB, mid market, and enterprise
What success looks like in 12 to 18 months
- Median time to first verification is cut by at least half
- Every strategic customer has a clear technical owner and a documented path to success
- Product and engineering treat customer engineering as their most trusted signal on what to build next
- Customers name their FDE relationship as a reason they stay and expand
- Technical escalations resolve faster quarter over quarter, with fewer repeats
- The team ships with strong ownership and clarity without founder involvement in daily deployments
What you need
Who you are
We are looking for someone who is opinionated, technically sharp, and relentlessly customer driven.
You likely have
- 10 plus years in solutions engineering, forward deployed engineering, sales engineering, or technical customer-facing leadership
- Experience scaling a customer-facing engineering function at a Series A to Series C B2B SaaS, infrastructure, or fintech company
- A track record building an FDE, solutions, or implementation function from scratch
- Deep comfort with APIs, integrations, and enterprise technical sales cycles. You can read code, debug an integration, and whiteboard an architecture with a customer's engineering team
- Experience translating customer needs into product direction and holding your ground in roadmap debates
- Comfort operating with ambiguity, speed, and high ownership
- A strong bias toward action over decks
You are
- Able to go from messy customer signal to product requirement to shipped outcome
- Comfortable saying no to a customer and explaining why, and equally comfortable pushing product to say yes
- Respected by engineers because you are one
- Energized by hard problems and real world impact
- Excited to build in a fast moving, founder led environment
Nice to have
- Compliance, KYB, KYC, fraud, payments, or regtech background
- Experience across global customer bases including LATAM, Africa, SEA, and MENA
- You have deployed AI tooling in a customer-facing engineering org and have strong opinions on where it works
- Experience running POCs and technical evaluations against competitors
- Familiarity with tooling such as Pylon, Linear, Intercom, or Zendesk
Location: San Jose
Employment Type: Full time
Location Type: On-site
Why this role exists
AiPrise is building the global compliance operating system for modern fintechs, marketplaces, banks, and platforms. We are trusted by leading financial institutions and process millions of onboarding decisions across KYC, KYB, AML, fraud, and monitoring.
We are past figuring out product market fit. We are now scaling complex, global customer deployments at speed.
Every customer we onboard is a high stakes, high complexity technical lift. Compliance teams are trusting us with their core regulatory workflows, and the integration work, configuration decisions, and workflow design that happen in the first weeks determine whether a customer thrives or churns. Time to first verification is our north star, and customer engineering is where that is won or lost.
We are looking for a Head of Customer Engineering to lead our Forward Deployed Engineering (FDE) team. This person sits at the intersection of the customer and the product team. They are the voice of the customer inside the company, and they make sure every customer is set up for success from day one.
This is a builder, a technical leader, and a customer champion in one role.
Why AiPrise
- Category defining problem in global trust and compliance
- Real scale with millions of checks and global coverage
- AI native from the ground up
- Strong revenue growth and enterprise traction
- Founders who are deeply product and engineering driven
- Massive whitespace ahead
Similar jobs at other companies
AiPriseSan Jose, California
$175K–$225K / yr
Posted Jul 19, 2026
checked 3 days agoAiPriseSan Jose, California
$115K–$130K / yr
Posted Feb 13, 2026
checked 3 days agoAiPriseSan Jose, California
$115K–$130K / yr
Posted Sep 10, 2026
checked 3 days ago- G
$155K–$225K / yr
Posted 12 days ago
AiPriseSan Jose, California
$150K–$200K / yr
Posted Feb 11, 2026
checked 3 days agoAiPriseSan Jose, California
$115K–$150K / yr
Posted Sep 5, 2026
checked 3 days ago
Source: the AiPrise Ashby job board. We last checked this job 5 h ago. We first saw it 3 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
- Open tech jobs
- 13
- With posted pay
- 100%
- Median posted base
- $163K–$205K