Head of Customer Engineering
AiPrise, San Jose, California
What you will do
What you will own
- The Forward Deployed Engineering team
- Lead, grow, and level up our team of FDEs deployed across our customer base
- Set the bar for what great forward deployed work looks like: deep product knowledge, strong engineering judgment, and genuine ownership of customer outcomes
- Define how FDEs are staffed against customers by tier, complexity, and region
- Build hiring loops, onboarding programs, and career paths that turn strong engineers into exceptional customer-facing ones
- Customer onboarding and integrations
- Own time to first verification as a primary company metric
- Design and run the end to end technical onboarding journey from contract signed to live in production
- Lead FDEs through integration architecture, workflow configuration, sandbox validation, and go-live for both technical and non technical customers
- Create clean handoff rituals from sales to customer engineering to support
- Ship onboarding and integration playbooks that scale across SMB, mid market, and enterprise