Google Customer Engineer
Dark Wolf Solutions, Dark Wolf Hub +6
About the job
Dark Wolf is looking for Google Customer Engineer to serve as a critical liaison for our Department of Defense (DOD) customer utilizing Google Platform. This role is central to ensuring the optimal adoption, efficient use, and continuous improvement of cloud services within a secure government environment. The ideal candidate will combine strong technical expertise in Google Cloud with exceptional communication and customer engagement skills, dedicated to fostering a successful cloud transformation journey for our DOD partner. This position is primarily remote and will require support out of one of the following Dark Wolf Hubs - Herndon, VA; Tampa, FL; San Antonio, TX; Colorado Springs, CO; Ogden, UT; or Omaha, NE.
Responsibilities
- Working with customers to identify and define requirements, pain points, optimization opportunities, and security concerns and translate into actionable engineering tasks.
- Generating, updating, actioning, and closing out assignment tickets in response to customer needs, evolving security concerns, optimization opportunities, and other stimuli.
- Conducting customer engagement activities such as weekly office hours, system monitoring, customer requirement gathering, and basic engineering support necessary to ensure the proper use of Google Platform.