Cloud Operations Engineering Manager

About the role

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role

We are seeking a Cloud Operations Engineering Manager to oversee our Cloud Operations Engineering team. This role owns the people leadership and operational outcomes for the Cloud Operations Engineers who keep the Dragos customer cloud fleet across Azure, AWS, and GCP healthy, secure, and running smoothly. You will manage the team, set priorities across fleet reliability and customer environment work, and represent Cloud Operations to engineering leadership, while maintaining technical edge.

Responsibilities

- Manage and grow a team of Cloud Operations Engineers, including hiring, onboarding, performance management, and career development

- Own team-level operational outcomes: fleet reliability SLOs, error budgets, incident response quality, and customer environment lifecycle health across Azure, AWS, and GCP

- Balance workload and the on-call rotation (PagerDuty) fairly across the team, protecting against burnout while maintaining coverage

- Set and communicate team priorities across ad-hoc customer work, planned fleet initiatives, and technical debt reduction

- Act as an escalation point and executive sponsor for major incidents affecting the customer cloud fleet

- Partner with technical leadership and architects on technical direction, including Terraform standards, multi-tenant isolation, and cloud-to-OT connectivity, without owning hands-on implementation

- Own the team's contribution to audit and compliance programs (FedRAMP, SOC2), ensuring evidence collection and controls work gets resourced and prioritized

- Manage cloud cost accountability (FinOps) for the team's areas of ownership, partnering with Finance and leadership on budget and optimization

- Ensure the team effectively uses core tooling like Datadog and Tailscale for observability and connectivity across the fleet

- Represent Cloud Operations in cross-team planning with adjacent teams (Security, Product Engineering, Support) and enforce clean work-intake so requests come through the team lead rather than ad hoc to individual engineers

- Build and maintain a healthy team culture, including blameless post-incident reviews