IT Infrastructure Engineer

About the role

Summary

Owns the administration and operational performance of IT infrastructure systems including servers, storage, network, and backup systems. Serves as the primary escalation point and technical lead.

Essential Duties and Responsibilities

- Administer servers, virtualization platforms, storage systems, and network infrastructure

- Manage switching, firewall rule implementation, VPN, and wireless networks

- Act as Tier 3 escalation point for complex infrastructure incidents

- Lead incident resolution for infrastructure-related issues

- Lead root cause analysis and problem management efforts

- Execute and lead complex changes, upgrades, and deployments

- Ensure backup, recovery, and disaster recovery processes are effective

- Maintain system performance, uptime, and reliability across all sites

- Develop and maintain documentation, standards, and runbooks

- Mentor junior administrators and provide technical guidance

- Coordinate with vendors and support multi-site infrastructure needs

- Provides Cable Plant Management.

- Coordinates warranty service and return merchandise authorizations.

- Collects, records, and distributes technical and administrative documentation.

- Organizes technical and administrative electronic records assuring integrity.

- Assists with the development and compliance of department policies, procedures and work instructions.

- Comply with company Information Security requirements and policies

- Maintains a well-organized and clean layout in defined storage areas.

- Maintains regular attendance including being at work, being on time to work and working full shifts.

- Other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Greenpoint Core Competencies

- Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.

- Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.

- Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.

- Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.

- Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.