IT Field Operations Engineer
Green Thumb, Remote +1
About the job
The Role
The IT Operations Engineer is a mid-level technical role responsible for independently supporting, troubleshooting, installing, and maintaining end-user technology and core IT infrastructure across multiple business locations. This position builds upon the foundational responsibilities of the Associate IT Operations Engineer by taking greater ownership of assigned systems, resolving more complex incidents, and completing infrastructure work with limited supervision.
The IT Operations Engineer serves as a reliable escalation resource for routine and moderately complex technical issues, contributes to projects and system improvements, and helps developing team members follow established standards. This role is expected to travel up to 40% to support company sites and participate in after-hours, weekend, and holiday on-call rotations.
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This is a remote role that requires up to 40% travel.
Responsibilities
End-User Hardware and Application Support
- Independently troubleshoot, install, configure, repair, and maintain PCs, laptops, retail Point of Sale (PoS) systems, registers, receipt and label printers, iPads/iOS devices, VoIP phones, and related end-user technologies.