Senior Director of Data Analytics & Business Systems
Instead, San Francisco +1
The role
We're looking for a Senior Director of Data Analytics and Business Systems to own the data infrastructure and business systems that power Instead's operations. You'll be responsible for everything from Salesforce and Okta to Metabase and Tableau, building the analytics and reporting layer that helps leadership make decisions and the IT systems that keep the company running.
This is a high-ownership role that spans product analytics, go-to-market analytics, finance reporting, and IT operations. You'll build ARR roll-forwards, renewal schedules, and pipeline dashboards while also managing identity and access management, data pipelines, and system integrations. You'll oversee an IT administration team responsible for device management, employee onboarding and offboarding across four offices in the US and internationally.
What you will do
- Own and optimize Salesforce as the system of record for sales, customer success, and onboarding workflows
- Build and maintain analytics and reporting across Metabase, Tableau, and custom dashboards covering product usage, GTM performance, and customer health