Supportability Technical Lead, AI/ML, Support, Google Cloud

About the job

MINIMUM QUALIFICATIONS:

* Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. * 13 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management), troubleshooting or triaging technical issues. * Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes. * Experience with web technologies (e.g., HTTP, HTML, DNS, TCP). * Experience leveraging AI to build, read, and debug code (any language).

PREFERRED QUALIFICATIONS:

* Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a major feature improvement or new internal tool). * Ability to analyze and influence systems architecture and design patterns to improve supportability, debuggability, and diagnosability across the AI/ML product suite. * Ability to grow in changing environments and requirements. * Effective leadership and influencing skills in the application of AI or Machine Learning, with the ability to lead the design and implementation of AI-based solutions, web services, debugging tools, with a proven ability to work across Support and Product Engineering teams to align priorities and drive outcomes.