IT Operations Manager/Engineer

About the role

IT Operations Manager/Support Engineer

Imagine the What. Build the How.

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.

We're looking for an IT Operations Manager who would rather fix a problem for good than just close the ticket. You'll join a small, hands-on IT team where no two days look the same: one hour you're helping a colleague who's locked out of their laptop, the next you're working out how to connect a brand-new tool to our identity platform.

If you're curious, love solving problems, and want a role where you'll be trusted to figure things out rather than stay in your lane, we'd love to talk.

About the Role

As an IT Operations Manager, you'll be one of the go-to people keeping Scandit's colleagues productive across our offices worldwide. You'll work in a lean IT team alongside one other IT engineer, reporting to our Head of IT & Security. Because the team is small, you'll handle the full range of IT work, from first-line requests through to third-line problem solving.

Your primary focus will be delivering responsive, effective service desk support and helping colleagues get back to work quickly. Beyond day-to-day support, you'll contribute to IT operations for company events, tidy up and improve systems, and take ownership of short-term projects.

This isn't a people-management role. It's a hands-on, varied role for a proactive IT generalist/engineer/expert who enjoys solving problems at their root, improving systems, and finding ways to prevent recurring issues rather than simply fixing them.

What You Will Do

- Providing first-, second- and third-line support through our service desk (Zendesk), from password resets to troubleshooting complex, cross-system issues

- Administering Google Workspace, our core identity and productivity platform, and others like Slack, Zoom, Miro etc.

- Managing our SaaS estate: setting up SSO integrations with Google and handling user provisioning and deprovisioning for tools without SSO

- Managing end-user devices: Macs via Jamf, Windows via Google endpoint management, and helping bring our Linux devices under management

- Spotting recurring IT issues, investigating their root causes, and implementing lasting solutions that improve the employee experience.

- Supporting employee onboarding and offboarding, including laptop provisioning, account setup, access management, and device recovery.

- Providing hands-on IT and AV support for company events, including the annual company kickoff, with potential travel to Zurich and other office locations.