MITS Senior Engineer

About the role

Overview

The MITS Senior Engineer will be responsible for supporting multiple small to mid-sized clients with their IT projects, performing assessments, presenting findings and recommendations, and installing and configuring hardware and our products and services. You will work as a member of the branch Engineering team and with the Specialists to keep and attract new business and provide mentoring to less tenured Engineers. You will be a trusted advisor to the branch, Specialists, and clients.

Responsibilities

- Design, build, support and troubleshoot advanced and complex network infrastructure and server environments (physical/virtual/cloud)

- Draft complex project Statement of Work (SoW), work with Specialists to complete and present to client for feedback

- Execute projects based on detailed SoW (Statement of Work) documentation created by yourself and/or other team members.

- Coordinate and leverage multiple resources on complex project SoWs.

- Complete onsite assessments both independently and as a team

- Create findings and recommendations based on completed assessments, discuss with Specialist and present/discuss with client

- Onboard/offboard users, servers and workstations for MITS products and services.

- Gather data and work with Specialist on Business Reviews recommendations

- Manage projects from start to finish.

- Team coordination of larger and complex client projects.

- Client project budgeting, forecasting, and reporting.

- Work with 3rd party vendors to provide a complete solution; troubleshoot complex vendor-specific problems; or to coordinate migrations.

- Mentoring less tenured Engineers

- Create and maintain client documentation to ensure efficiency and consistency.

- Good organization, time management and prioritization skills.

- Interact with clients, internal staff, consultants, and vendors and communicate effectively and concisely.

- Obtain and maintain IT certifications required by company.

- Enter time sheets daily for all work performed.

- Perform other duties or special projects as assigned.

Position Requirements

- Undergrad or graduate degree in Information Technology, Computer Science, or related field a plus

- Minimum 5 years of hands-on technical experience managing/supporting multi-server and complex network infrastructure environments.

- Hands-on virtualization (Hyper-V and/or VMWare) and Azure experience a plus.

- Experience deploying, configuring, and troubleshooting complex network infrastructure - firewalls, switches and access points.

- Must be Microsoft Azure and Microsoft 365 certified and have industry firewall certification (Sonicwall, Meraki, Watchguard) or be willing to acquire certification as part of the employment agreement. Additional certifications a plus.