Forward Deployed Engineer - India
Ciroos, Bengaluru +1
About the job
Role summary
As a Forward Deployed Engineer (FDE), you'll help enterprise customers deploy, configure, and get the most out of the Ciroos platform. This hybrid role combines customer implementation with production support, where you'll troubleshoot live issues, resolve escalations, configure integrations and alerting workflows, support migrations and go-lives, and work closely with Engineering to ensure reliable customer environments.
This role is ideal for someone who enjoys solving real-world production problems, working directly with customers, and taking ownership from deployment through ongoing support. Your work will directly contribute to customer success and product adoption.
What you'll do
Escalation & Support
- Own customer escalations end-to-end by managing the support queue, triaging production issues, driving investigations, and ensuring timely resolution or engineering handoff with clear diagnostics.
- Troubleshoot complex production issues by analyzing logs, traces, and telemetry to identify root causes, validate fixes, and proactively monitor platform health to detect issues before they impact customers.
- Maintain operational excellence through accurate documentation, ticket updates, runbooks, and seamless collaboration across Engineering, Product, and Customer Success to ensure continuity and rapid resolution.