Helpdesk Engineer

About the role

Please note that this position is hybrid, with three days per week in the office (Kraków, Fabryczna).

The Basics

Tanium is expanding rapidly and is searching for a smart and motivated Help Desk Engineer, who can facilitate continued growth. This individual will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s product.

The Help Desk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, which includes developers, engineers, sales, and support staff. A successful candidate will also enjoy working for a company that is focused on quality and ensuring the long-term success of Tanium.

What you'll do

- Assist with user onboarding/offboarding

- Act as L1 and L2 support for all Tanium employees

- Configure and support issues with iOS and Android devices

- Provide on-site and remote support to our end users

- Help create content and develop our internal IT Wiki

- Assist in the device imaging process

- A/V and event support

- Some project work

We’re looking for someone with

- Education

- Bachelor's Degree in Computer Science, IT or equivalent work experience

- Experience

- 2 years of relevant technical support experience

- Solid understanding of operating systems (Mac OS X, Windows)

- Understanding of Active Directory

- Basic understanding of networking

- Experience with ServiceNow or other IT ticketing systems

- Ability to support both non-technical and highly technical end users

- Video conferencing with tools like: Zoom, Teams, etc.

- Nice to have

- Experience with user management in Google

- Executive/VIP support experience

- Other requirements

- Ability to support both non-technical and highly technical end users

- Strong problem-solving skills

- Positive attitude and excellent interpersonal communication skills

- Passion for technology

About Tanium

Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company's autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.