Cloud Operations Engineer

About the role

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

- Innovate with Purpose: Build impactful solutions for customers worldwide.

- Join Excellence: Work in a diverse, collaborative, and innovative team.

- Shape the Future: Lead in redefining revenue optimization.

- Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

Primary Purpose

The Cloud Operations Engineer I ensures that services run smoothly, are highly available, and are cost-effective, while monitoring and resolving production problems with zero or minimal impact to the business. The role sits within a high-performing team in a growth-stage technology company that continuously reflects on and improves software development. The Cloud Operations Team values high technical competency and the ability to react quickly to develop solutions for a rapidly growing team.

KEY RESPONSIBILITIES

- Follow standard procedures to handle and resolve requests for the Cloud Operations team.

- Support, optimize, and improve production environments as part of a squad of cloud engineers.

- Carry out proactive maintenance of supported customer environments.

- Manage application infrastructures across several geographically dispersed data centers.

- Work with application teams to automate application setup, deployment, and configuration.

- Provide technical solutions to automate processes or functions to improve business operations.

- Continually monitor and tune application infrastructure to ensure optimal performance, availability, and utilization of resources.

- Engineer and deploy releases, enhancements, and upgrades or new applications throughout non-production and production environments.

- Ensure internal tooling, processes, and procedures are regularly maintained, and provide input into improvement plans and roadmaps.

- Provide input on scalability, capacity planning, and high availability concerns.

- Work with Architecture, Development, and Quality Assurance teams to contribute to the technical planning of upcoming features in the next release.