Technical Success Manager- ANZ
Zscaler, Bangalore, IND +1
The role
We are looking for an experienced Technical Success Manager (TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will serve as a strategic technical advisor, deeply understanding customer goals to align our solutions and drive long-term satisfaction. By building strong stakeholder relationships and providing proactive recommendations, you will ensure our customers realize the full value of the Zscaler platform.
What you will do
- Understand customer goals, technical challenges, and business needs to align Zscaler solutions and drive overall satisfaction
- Build deep relationships with key stakeholders, conduct periodic reviews, and identify strategic growth opportunities
- Anticipate technical hurdles, provide proactive recommendations, and implement risk mitigation strategies
- Master Zscaler products and services to contribute best-practice content for internal and customer-facing Knowledge Bases