Platform Adoption Expert
Ampeco Ltd, Sofia
The role
Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people, eager to give, learn and grow with us.
Platform Adoption Experts are the technical bridge between the Ampeco platform and our clients' operational realities. You work directly with Charge Point Operators across the globe - taking ownership of their most complex technical challenges, guiding integrations, migrations and onboardings, and making sure the platform delivers on its full potential for their business.
This is not a traditional support role. You are a trusted technical consultant, a trainer, a problem-solver, and occasionally a firefighter - often all in the same week. You carry a short portfolio of one or two named client accounts alongside a steady stream of project engagements, and you are expected to manage both with ownership and precision.
What you will do
- Complex cases. Own and resolve complex client business- and use-cases that exceed standard support paths - including deep-dive analysis and cross-functional coordination;