Success Architect-Service-FY27-Q3-5
Salesforce, India - Hyderabad +1
The role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category Customer Success
Job Details
What you will do
- Lead technical discovery and architecture design sessions with customers.
- Advise on Field Service scheduling and optimization, mobile and offline, asset management, service territories and integrations.
- Develop solution architectures and roadmaps that match customer business outcomes.
- Run targeted engagements that prove business value, and present to executives.
- Drive adoption and operational excellence across large, complex implementations.Identify capability gaps and design inefficiencies, recommending Field Service product enhancements or creative custom solutions that drive customer success and long-term adoption.