Director, Software Engineering

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Salesforce Database (SDB) underpins Salesforce's multi-tenant cloud platform. The SDB AI team develops shared AI foundations, tools, agents, and workflows for database engineering and operations. This work uses database-specific knowledge and production signals to improve software delivery, identify operational risks earlier, and automate tasks.

We are looking for a Director of Software Engineering to lead the SDB AI team by shaping strategy, setting direction and priorities, and leading engineering, delivery, and operations with a strong focus on business outcomes. The role requires experience managing and developing engineering teams, technical depth in AI, production operations, and the tradeoffs between long-term capabilities and near-term needs.

What You'll Actually Be Doing

- Shape the strategy and own end-to-end delivery for the SDB AI team, from technical roadmap and architecture decisions to execution and operational excellence.

- Lead and strengthen the team of AI engineers and data scientists as it scales: set goals and ownership, manage delivery and performance, remove obstacles, and develop technical leaders.

- Partner with database service owners, other stakeholders, and AI teams across Salesforce to translate business priorities into technical strategy and a roadmap. Prioritize work by expected business impact and define measurable outcomes.

- Guide technical decisions about agent context, model selection, tool design, and evaluation. Build on AI capabilities already available within Salesforce and develop database-specific tools where needed.

- Deliver production AI capabilities for database operations, including operational intelligence for proactive detection, investigation, security, and automation.

- Represent the team in architecture and planning forums, resolve cross-team dependencies, and communicate tradeoffs and progress to engineering leadership.

You're Our Person If...

- 10+ years of software engineering experience, including 5+ years leading and developing engineering teams that deliver complex production systems.