Integrations Architect

About the role

INTEGRATION ARCHITECT

As an Integration Architect, you own the integration workstream for Element451's API-based integrations during implementation, and support escalated integration issues post-launch in partnership with Customer Success(CS). You report to the Manager of Integrations and coordinate between the engineer building the integrations and campus IT and Admissions teams to deliver managed integrations.

You're not writing core production code, but you are deeply technical: you test APIs and workflows, troubleshoot auth and sync failures, validate data integrity, update configurations, read the integration scripts, help build the runbooks that prevent repeat issues, and bring ideas for the approach when a customer's setup needs something different.

WHAT YOU'LL DO

- Own the delivery of API-based integrations between Element451 and partner systems such as Ellucian Ethos (Banner/Colleague), Populi, Workday, and Anthology, from kickoff to go-live

- Partner with Implementation Leads to align integration timelines with go-live milestones and unblock dependencies early

- Apply our standard integration approach for each customer, including running existing scripts, data mappings, and validation checks

- Coordinate between the engineer that is building the integration and the customer testing it: relay requirements, test results, and fixes, and keep everyone on the timeline

- Bring ideas for how to approach setups that don't fit the standard approach, and work on the solution with Engineering and the team that scoped the work

- Document mappings, assumptions, and edge cases in a way that is usable for CS and Support post-launch

TROUBLESHOOTING & RELIABILITY

- Diagnose integration issues using logs, error payloads, and testing tools (e.g., Postman)

- Identify root-cause issues across auth, endpoints, payload formatting, source data, or scheduling

- Resolve issues independently where possible; escalate to Engineering only when required — with clear reproduction steps, logs, impact, and artifacts

- Establish monitoring habits and proactive checks to catch failures before customers report them (no silent failures)

CROSS-FUNCTIONAL ENABLEMENT & SCALE

- Help build and maintain integration runbooks, troubleshooting playbooks, and "known failure modes" guides

- Create reusable integration patterns for common higher-ed ecosystem combinations to reduce time to go-live, custom work, and rework

- Surface recurring issues and integration friction as structured signals to Product/Engineering (patterns, not anecdotes)

- Provide technical expertise on integrations for Partnerships, Sales, and Customer Success

- Maintain thorough documentation of integrations, partner systems, and APIs for internal and external audiences

WHAT YOU BRING

- 3–6 years in integrations, technical support, data operations, implementation engineering, or similar roles with APIs as a core responsibility